Shipping Policy
At jewelrshopr, we are committed to providing you with a seamless shopping experience, from browsing our collection to receiving your order. Please read our shipping policy to better understand our services.
1.Processing & Handling Time
- Processing Time: Once we receive your order, we will process it as quickly as possible, typically within 1-2 business days. After processing, you will receive a shipping confirmation email with tracking details.
- Holiday & Special Periods: During holiday seasons or promotional events, there might be slight delays in processing and shipping. We will notify you if any delays occur.
2.Shipping method and estimated delivery time:
- International delivery: shipped via UPS, with an estimated arrival time of 7-15 working days (may vary depending on the destination country/region);
- After the order is shipped, you will receive a confirmation email or SMS containing the logistics tracking number.
3.Order Tracking
We provide tracking information for all shipments. Once your order has been shipped, you will receive a tracking number via email or SMS. You can track the delivery status through our website or the carrier’s tracking system.
4.Damaged or Lost Packages
While we take great care in ensuring your order arrives safely, there may be rare instances of damage or loss during shipping. If you experience any issues, please contact us immediately. We will work to resolve the issue:
- Damage: If your jewelry arrives damaged, please file a claim within 7 days of receiving the order. Kindly provide photos of the item and packaging.
- Lost: If your package has not arrived within the expected delivery time, please contact us. We will assist in locating and resolving the issue.
Contact Us
If you have any questions regarding our shipping policy or need assistance with an order, please don’t hesitate to contact our customer service team. We are here to assist you!